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Frequently asked questions

What is the return policy?

We have a 14 day return policy to exchange your purchase for another item or return for a store credit.

If 14 days has passed since your purchase unfortunately an exchange will not be issued.

Please ensure all items are free from any marks or stains and your item is returned in its original condition with all tags attached.

NO RETURN on Sale items, Swimwear, Gift Vouchers, Sunglasses & Jewellery.

We will provide a refund if you have received a faulty product, provided that the fault is due to a manufacturing issue not general wear and tear. This will be assessed upon return of the item.

Please note all postage costs are to be paid by the customer. Please do not send any returns back to Mentha's Surf Street & Supply before before speaking to our friendly staff via email - info@menthas.com.au

Once approved please post your item/s with original receipt to:

Mentha's Surf Street & Supply

39-41 Bank Street

Cobram VIC 3644

Any Questions?

Please contact us

What is the shipping policy?

We offer FREE SHIPPING on all orders over $150

A flat $15 Shipping Fee will be charged for all orders under $150

We also offer a fixed Express Shipping option for $20

Please allow up to 48 hours for your online order to be processed

You will receive an email immediately after you check out to confirm your order

Another email will be sent once the order has been dispatched with a tracking number

Please check your Junk Email folder if you cannot see the confirmations in your inbox

All orders are hand picked and packed from our Cobram Store

Shipping to all states within Australia

When will I get my order?

Please allow up to 48 hours for your online order to be processed. You will receive an email immediately after you check out to confirm your order

Another email will be sent once the order has been dispatched with a tracking number. Please check your Junk Email folder if you cannot see the confirmations in your inbox

Am I able to pick my items up in-store?

Yes! We have a click & collect option available at the checkout.

If you have any issues please contact us.

How much does shipping cost?

We offer FREE SHIPPING on all orders over $150.

A flat $15 Shipping Fee will be charged for all orders under $150.

We also offer a fixed Express Shipping option for $20